We use Australia Post for all our parcel deliveries.

If for some reason you have not collected your parcel and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

At present, estimated dispatch time is 3 to 10 business days. International orders may take a bit longer. We will notify you by email or phone when your order has been shipped.

Return of Goods Purchased from the Website:

Even though we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received within 48 hours of your parcel being signed for. The Bendy Street Emporium replaces any goods that arrive at their destination faulty or damaged. Under these circumstances, we will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on 02 6344 2471 or by email at kate@bendystreet.com.au

The Bendy Street Emporium will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including unopened and unmarked packaging, and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that we are able to contact you. Goods should be sent to the following address:

The Bendy Street Emporium
53 Gaskill Street
Canowindra NSW 2804
Australia

Thank you for shopping at The Bendy Street Emporium's online store. We look forward to seeing you in Canowindra soon.